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FAQ (Frequently Asked Questions): Support - Click here for Driver Download
Mouse not detected
Make sure the Newtral Mouse is plugged into the correct port.
Make sure to reboot your computer after you install the mouse driver.
Cursor moving by itself
A reflective surface may cause cursor drift. Put the Newtral Mouse on a non-reflective mouse pad.
The cursor doesn't move after some time without usage
The wireless version will sleep after a few minutes without usage to save battery power. Just click any button to wake it up.
The cursor moves too slow or too fast
Adjust the DPI button located after the scrolling wheel to find the right speed for you.
There is no red light from the sensor located at the bottom as other optical mice
It is laser sensor instead of optical. There is no red light coming out from the laser sensor. Please don't check the light with your eyes directly. It may cause uncomfortable if you check with your eye.
You have trouble with precise positioning
Just take off the finger ledge, and replace it with another according part, you can get utmost fingertip control.
Which size should you choose£¿

Please don't hesitate to contact us any time if you still have more questions or need specific help.

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